Amazon Seller Support: How To Contact, Phone Number Query 2021

Amazon Seller Support: What You Should Know, Phone Number, and How to Contact Them in 2021

One of the essential pillars of Amazon is its seller support, which is why many sellers are interested in knowing the Amazon Seller Support phone number. The seller support team helps sellers resolve issues concerning their account, product, brand, and so much more. 

Before the advent of telephone-based businesses in the 1960s, both sellers and customers were typically left to solve their concerns about a product or inventory item. However, as suppliers and manufacturers recognized the impact of excellent customer support on their ROI, a new era of support was introduced. 

With the current Amazon setup, seller support is not only limited to telephone-based support. Numerous platforms have been introduced for third-party merchants to reach out. Hence, decreasing the necessity of a direct Amazon seller support phone number

Social media, forums, review sites, and application-based platforms are readily available to help sellers with their queries and concerns. 

Amazon Seller Support and What They do

Amazon is conscious of the significant contribution of sellers in providing a great shopping experience for consumers worldwide. The tech giant strives to provide Amazon sellers a successful online platform, which led to the creation of Amazon Seller Support

The seller support team spearheads the creation of tools and programs that aim to enhance the Amazon seller experience. This organization comprises diverse members that engage sellers and assist them with their queries via Amazon Seller Central and other platforms. 

The seller support team mainly includes:

  • A tech team that develops seller self-help tools
  • Seller associates that help third-party merchants on their platform operations
  • Leaders that are responsible for the creation of systems and business processes to help daily merchant performance

How can the Seller Support Team Assist you?

When it comes to platform technical issues, the seller support team is the best place to start. When contacting the seller support team, you should manage your expectations. 

The Amazon Seller Support Team can assist with technical issues. In particular, you may contact the seller support team if you need help with the following:

  • When you have a problem accessing your Amazon Seller Central account
  • When you need assistance with uploading inventory feeds
  • When you need answers to general Amazon Seller Central account questions

You need to understand that numerous teams are working at Amazon, from warehousing to advertising. If the Amazon FBA seller support team is not the most appropriate team to handle your concern, they are more than happy to direct you to the correct department. 

Contacting the Amazon Seller Support Team 

The basic method of contacting the Amazon Seller Support Team is via the Seller Central account. Once logged into your Amazon Seller Central account, follow these simple steps. 

STEP 1: Once logged in, click on the HELP menu. 

 

amazon-seller-central-help-button

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/2TeJxO5

 

STEP 2: Once redirected to the Seller Central Help Page, scroll to the bottom, look for GET SUPPORT, and click. 

 

amazon-seller-central-help-search

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/2TeJxO5

 

STEP 3: Once redirected to another page, click on SELLING ON AMAZON. 

 

amazon-seller-central-help-get-support

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/36G6pZW

 

STEP 4: After page redirection, you will be prompted with an Amazon form. In the (b) section, you can write your concerns or the issue you have encountered. 

As you can see, (a) this is the new way for you to get in touch with Amazon Seller Support Team via Seller Central. In the (c) lower part is another menu for other specific issues you have. 

 

amazon-seller-central-help-get-support-form

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/3ekoyAT

Note: Clicking the link (c) will clear the data entered on the form above. 

 

STEP 5: On this particular page, you will be provided options relating to specific Amazon business concerns. This is not only limited to concerns about your account or listings. 

 

amazon-seller-central-help-get-support-options

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/2UQpHZY

 

After you have submitted your concern, a member of the seller support team will respond to your issue and provide the appropriate assistance you need. In some parts of the menu, there is an option for you to leave a contact number so that a seller support associate can contact you. 

 

amazon-seller-central-help-get-support-options-details

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/3wHF4RB

 

What is the Amazon Seller Support Phone Number

The Amazon Seller Support phone number is a highly searched contact number online. However, there is no direct seller support phone number available. 

Sometimes, Amazon sellers mistakenly call 00 1 206-922-0880, which is actually a dedicated customer service number for Amazon shoppers. When asked about their direct Amazon Seller Support phone number, Amazon advises sellers to contact Seller Support via the online platform

The online seller support team may be accessed via social media platforms such as Twitter and Facebook. 

 

 

 

Once you have clicked the link provided via your social media account, you will be redirected to another page. This form page will contain areas to fill in. 

 

image-of-amazon-seller-support-form

Seller Central: A screenshot (cropped) of Seller Central Help Page; Retrieved: July 15, 2021, From https://amzn.to/3rc5gmm

 

You need to choose a topic relating to your concern and provide your business name along with the email associated with your Amazon Seller Central account. 

The last part of the form is intended to share your concern or query about your Amazon business. 

Alternatively, apart from Twitter, you may also contact the Amazon Seller Support team via Facebook. You can message them or comment on their page for prompt assistance. 

If you are operating in the European region, you may contact seller support through Seller Support Europe

Communicating With the Seller Support Team

Now that the question about the Amazon Seller Support phone number has been clarified. It is best to know how you should proceed with your concern. When submitting a Seller Central form, you should observe the following:

  • Be Clear

When communicating your concern or issue relating to your Amazon business, you should explain it clearly. As much as possible, provide specific details of your concern to the seller support team

  • Be Precise

As mentioned above, you should share details about your concern. Be precise and yet concise when giving information about the issue you have encountered.

  • Be Direct

Apart from being clear and precise, you should also be direct when providing details about your concern. Avoid deviating from the topic, for multiple and irrelevant information may divert the email to other departments. 

  • Be Logical

When sharing your thoughts via email, you should express them logically, coherently, and in short sentences. This will help any Amazon seller support associate to understand your concern easily. Thus, avoiding misinterpretation. 

  • Be Honest

Last but not least is honesty. You should be honest when sharing details of your concern. No point lying to an associate, for it will only delay resolution or even worsen your current situation. 

Use Amazon Seller Tools to Your Advantage 

One of the reasons why Amazon seller issues arise is the lack of foresight and proper tools used by Amazon sellers. To avoid or mitigate Amazon business problems, you should use reliable Amazon seller tools to assist you with your business.

  • Listing Optimization Tool

To achieve a higher ranking on the search result pages, you should make use of optimization tools for your listing. There are available services online that can help you with your keyword research, image & video presentation, and other things related to listing optimization. 

  • Repricing Tool

With the help of an automatic Amazon repricing software, you can increase your chances of winning the Amazon Buy Box. With a competitive edge when it comes to price wars, you will indeed have better sales performance than before. 

  • Product Research Tool

Another important seller tool that Amazon sellers should consider is the product research tool. This tool will help you avoid ordering slow-moving inventory items. Thus, potentially avoiding unnecessary expenses in the form of warehouse storage fees. 

Obey Rules, Avoid Account Issues

As an established eCommerce platform, Amazon has its set of rules and guidelines. Apart from using tools to optimize your listing and improve your Amazon business effectively, you should also take note of the Amazon policies to avoid issues later on.

Some of the issues encountered by sellers are often caused by not following platform guidelines. To avoid wasting your time and effort resolving avoidable issues, make sure to familiarize yourself with the rules set by Amazon.


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